Pianobooker ("Pianobooker," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our websites, products, or services (collectively, the "Services"), including our SMS messaging program.

Information We Collect

We collect information that you or your piano technician voluntarily provide when interacting with the Services, including:

  • Name, email address, and phone number

  • Mobile phone number (when provided for SMS notifications)

  • Mailing address and service location

  • Account details and scheduling preferences

  • Records of consent for SMS messaging, including opt-in timestamps

We may also automatically collect limited technical or usage information when you use the Services, such as browser type, device or operating system details, IP address, and general usage data.

How We Use Your Information

Information we collect is used for the following purposes:

  • Providing and maintaining the Services, including scheduling and client management

  • Sending SMS messages such as appointment reminders, scheduling updates, and service confirmations

  • Responding to inquiries and support requests

  • Improving features and functionality

  • Complying with applicable legal obligations

SMS Messaging and Mobile Information

When you provide your mobile phone number and consent to receive SMS messages through the Pianobooker platform, we collect and use your phone number solely for the purpose of sending you service-related text messages on behalf of your piano technician. This includes appointment reminders, scheduling updates, and service confirmations.

The mobile information of end users who opt in to our SMS messaging program will never be shared with or sold to third parties, affiliates, or lead generators for marketing or promotional purposes. No mobile data collected in connection with our messaging program will be shared with third parties or affiliates for their own marketing or promotional use at any time, under any circumstances.

Your mobile information, including your phone number and SMS consent records, is used exclusively for delivering the service-related messages you have consented to receive.

Message and data rates may apply. Message frequency varies based on your appointment schedule. You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or email info@pianobooker.com. See our Terms and Conditions and SMS Consent pages for full program details.

Sharing of Information

We do not sell your personal information. Mobile information collected as part of our SMS messaging program will never be shared with or sold to third parties, affiliates, or lead generators for marketing or promotional purposes.

We may share limited non-mobile information with third-party service providers who perform services on our behalf, such as hosting, payment processing, or technical support, and only to the extent necessary for them to perform those services. These providers are contractually obligated to protect your information and may not use it for any other purpose.

We may also disclose information if required to do so by law or in response to valid legal requests.

Data Retention

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS consent records are retained for the duration of the messaging relationship and for a reasonable period afterward to demonstrate compliance.

Security

We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may choose not to provide certain information to us, though doing so may limit your ability to use some features of the Services. Depending on your location, you may have certain rights regarding your personal information under applicable laws.

For SMS messaging specifically, you may opt out at any time by replying STOP to any message, contacting your technician directly, or emailing info@pianobooker.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Services after any changes indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Pianobooker
Email: privacy@pianobooker.com